Right of Withdrawal
Consumers within the meaning of the Consumer Protection Act (KSchG) have the right, within fourteen (14) days to withdraw from a distance contract concluded with us without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you (other than the carrier), took possession of the goods.
Conditions for Withdrawal
Withdrawal is only possible if:
- the the goods are unopened, unused and in their original condition,
- and the withdrawal is made within the 14-day period is declared.
The right of withdrawal does not apply not to opened or used products, unless there is a proven defect that already existed at the time of delivery.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments that we have received from you, excluding the delivery costswithout delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal.
For the refund, we will use the same means of payment that you used in the original transaction.
We may withhold the refund, until we have received the goods back or you have provided proof that you have returned the goods – whichever occurs earlier.
Return of Goods
You must return the goods without delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract, to return them to us.
The costs of returning the goods are to be borne by you.
Cash on delivery shipments will not be accepted.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply not to contracts concerning:
Digital content, once execution has begun (e.g., downloads).
Goods that are opened, unsealed, or used if they are not suitable for return for reasons of health protection or hygiene, and custom-made or personalized products.